Special orders are non-stock items and are non-returnable/refundable.

No returns will be accepted unless previously authorized by Modern Doors in writing or by email. A customer agrees and understands that there will be restocking charge of 20% invoice price.
All returns must be in merchantable condition, in the same packaging and/or wrapper condition as when purchased. All returned goods are subject to warehouse inspection before credit will be issued.
Customers must provide proof of purchase for all returned goods. No material will be accepted for return after 45 days.

Modern Doors offers the convenience of direct deliveries to our committed customers. Customer must have an agent and facilities available to accept all deliveries of merchandise pursuant to orders placed with vendor for shipment to customer’s office, warehouse, job sites, or any other designated location. Customer shall take full responsibility for freight demurrage, hold-over, and similar charges arising out of, connected with, or relating to customer’s failure to fulfill its obligations under the terms of the clause- regardless of the origin of the shipment or the consignor.
Once a delivery is received, the customer must inspect the contents of each package before signing the bill of lading. All visible damages must be noted on the bill of lading, however, it is also very important to open all received boxes and inspect the products for any concealed damage at the time of delivery. If the driver does not allow you to inspect the freight, please note that on the bill of lading. All damages must be reported to Modern Doors within 48 hours of the shipment/delivery date. Failure to comply with these rules will disqualify customers from merchandise replacement.