Terms and conditions
Modern Doors wants to ensure that you understand our terms and conditions for selling our products. This page represents the complete Agreement between you and us regarding purchasing any product(s) listed on an invoice. Please note that any additional conditions or terms listed in your order or communicated before or after the purchase will not be binding upon us.
Acceptance of orders.
All purchases will be accepted and processed based on the terms and conditions mentioned in the purchase acknowledgment. This acknowledgment will be a copy of the order or an electronic transaction. Once the acknowledgment is received, the Seller must provide the applicable goods and arrange delivery.
Delivery.
Please take note of the following information regarding our delivery service:
Curbside delivery service means your item will be delivered to the curb at the end of your driveway. The delivery person will not place the item on your driveway, sidewalk, or inside your home. They will also not remove the packaging.
To process your order, we need a valid street address. If you need to correct the delivery address, please contact us within 24 hours of placing your order. If the Product is shipped to the wrong address, you will be responsible for any additional shipping and handling charges.
Product delivery will be conducted on the date and time you selected during purchase. We are not responsible for any expenses, loss, or damage to the goods if we fail to deliver your Product on the specified date.
Upon receiving your shipment, please inspect the contents of each package before signing the bill of lading. If there are any visible damages, please note them on the bill of lading. Opening all received boxes and inspecting the products for concealed damage at delivery time is also essential. If the driver does not allow you to review the freight, please note it on the bill of lading. Report any damages to us within 48 hours of the shipment/delivery date. Failure to comply with these rules will disqualify customers from merchandise replacement. We are not responsible for transportation, shipping, removal, labor, installation charges, or costs incurred in replacing the Product.
Order modification or cancellation.
The cancellation of an order can only be made with the written approval of the Seller, and the Seller must sign the document. Any changes to the order must be made within 48 hours of signing the document. If an order is canceled within 48 hours and it was a credit card transaction, a 4% transaction fee will be excluded. The Seller reserves the right to impose terms requiring the Seller's indemnification to prevent loss. Once an order is delivered to a carrier, cancellations will only be accepted if a cancellation fee of 20% of the order price is included. Shipping costs are non-refundable if the item has already been shipped. Please note that the Seller will not accept cancellations of special orders.
The Seller may cancel the order without any liability to the Buyer if any of the following conditions are met:
- The Buyer breaches the contract.
- The Buyer becomes insolvent.
- The Buyer is subject to bankruptcy protection.
- The Buyer is subject to liquidation or any similar process.
Payment.
The Buyer must pay the order price within thirty (30) days of receiving the invoice. In case of any overdue payments, the Buyer will be charged an interest of one and one-half percent (1-1/2%) per month or the highest rate allowed by law (whichever is lower). The Buyer is also responsible for compensating the Seller for any expenses incurred while collecting past due amounts or other sums owed by the Buyer, including but not limited to attorneys' fees and court costs.
Taxes.
The Buyer understands that the government may impose additional taxes or charges upon the sale or transfer of the Products. These taxes and all applicable freight costs are included in the invoice's total amount.
Shipping.
See our shipping page for information.
Limited Warranty.
Modern Doors offers a limited warranty for all the products and services on this Site. By purchasing through this Site, you acknowledge your familiarity with our warranty policy. Please note that we reserve the right to accept or reject any claim made by the Buyer.
It is important to note that to qualify for a warranty, and the doors must be installed by a licensed professional or a professional company with the necessary equipment. Attempting to install the door without proper equipment and skills can result in injuries.
If you need to file a claim under warranty, please follow the instructions on the warranty page.
Dimensional tolerance.
Please note that the following dimensional information and tolerances are determined at the time of shipment. It is essential to remember that exposure of the door to variations in temperature and moisture during shipment, storage, and before building occupancy may affect the size of door components and their interface.
Here are the tolerances for the doors:
- Width: ±1/8-inch for knock-down units and ±1/8 inch for prehung doors
- Height: ±1/8-inch
- Thickness: ±1/16-inch
And here are the tolerances for hardware machining:
- Hinge mortises location: ±1/16-inch
- Hinge mortises height: +1/16-inch, -0 inch
- Hinge mortises depth: +.025-inch, -0 inch
- Back set: +0 inch, -1/32-inch
- Lock fronts location: ±1/16-inch
- Lock fronts height: +1/16-inch, -0 inch
- Lock fronts width: +1/32-inch, -0 inch
- Lock fronts depth: +.025-inch, -0 inch
It is recommended to keep the following prefit clearances after installation (after header and hinges adjustments at the job site):
- Non-fire rated doors top and hinge edges: 3/16-inch clearance
- Lock edge, single door: 3/16-inch clearance
- Meeting edges, pairs: 1/8 inch per leaf.
Prices.
The Buyer must know that the Seller is not responsible for the taxes or charges the government may impose on the goods upon sale or transfer. Prices on this Site can be changed at any time without notice.
All the prices are established on a per-dollar basis.
Transportation and risk of loss.
The Seller has the right to choose the route and method of shipment, but if the Buyer has a different preference, they can provide instructions. The ownership of the goods is transferred to the Buyer upon delivery to the destination selected. If the Buyer refuses to accept the Product, it will be considered a rejection of this Agreement.
Warranty and disclaimer.
Modern Doors strives to provide the latest information about our products and services, and we make every effort to keep it updated. However, please note that we cannot always guarantee the accuracy of the information. As a buyer, you must confirm any information about the products or services with our managers before purchasing.
Indemnification.
In this statement, the Buyer agrees to protect the Seller (including all associated companies, staff, agents, and business partners) from any claims, losses, damages, liability, and expenses, including attorney fees, resulting from any deficiencies or defects in the Product caused by the Buyer's improper use, storage, modification (with or without Seller's Agreement) or breach of the terms and conditions described in the statement.
Special orders.
We do not accept returns or provide refunds for special orders such as prehung, precut, or customized doors.
Refunds and returns.
Please note that Modern Doors has a strict return policy. We do not offer refunds or accept returns for prehung, precut, and customized doors. If you receive a damaged product, please get in touch with the shipping company for assistance, as they are responsible for the safe delivery of your order.
If a return is applicable, you have 45 days from receiving the shipment to return your Product. However, please note that doors on Final Sale are not refundable. A 20% fee will also be charged for returned ordered products.
As a buyer, you are responsible for all shipping charges associated with returning goods, and shipping costs are not refundable. All refunds will be processed only upon receiving the return orders in our warehouse and after a warehouse inspection. Please note that only non-damaged products are accepted for return.
Lastly, installed doors are considered "received" goods and cannot be returned.
Limitation of liability.
Please note that Modern Doors is not responsible for any damages, loss of business, or other incidental or consequential issues that may occur during the purchase, installation, and/or use of any products bought from our website. By purchasing any products or services on this Site, the Buyer agrees that the Seller cannot be held liable for any damages exceeding the amount paid by the Buyer during the purchase of the products or services under this Agreement. However, please note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If a Prehung Door Unit is damaged during transportation, Modern Doors reserves the right to replace only the damaged parts. Additionally, the cost of the Prehung service, in this case, is refundable.
Applicable law-resale or export.
Upon acceptance of this Agreement, it is acknowledged that all purchases made are strictly for personal use and shall not be exported or resold, violating Canadian laws.
Pick up.
If you wish to pick up your order from our warehouse, please call us in advance to schedule a suitable time for pick-up. Please note that we do not provide retail service on-site, so all orders must be processed beforehand.
If the customer chooses to pick up their order, we must receive a call in advance to schedule a suitable time for pick-up. Please note that all orders must be picked up within seven days after receiving notification. A storage fee of CAN 50$ per day will be applied if not.
How to measure warp.
You can use a taut string or straight edge to measure warp in a door. Make sure to count on the concave face of the door, whether diagonally, horizontally, or vertically. Measure where the taut string or straight edge is farthest from the door's face. Remember to measure the concave face of the door and keep it open while measuring; the lock should not be latched into the strike. One person can measure warp by taping one or both ends of the string onto the face of the door, holding it taut. Avoid measuring warp to the door frame, as a door may not fit properly, but it may not be warped. In such cases, check the frame's plumb and square setting and ensure that the jambs are not twisted or out of alignment. If you need to make a claim for warp, you may defer action for up to one year after project completion to allow doors to acclimate to temperature and humidity conditions.
Allowable warp tolerance for wood doors.
For doors that are 1-3/4 inch (44 mm) or thicker, the maximum gap allowed for doors 3’-6" x 7’-0" (1050 mm x 2100 mm) or smaller is 1/4 inch (6.4 mm). For doors larger than 3’-6" x 7’-0" (1050 mm x 2100 mm), the maximum gap allowed in any 3’-6" x 7’-0" (1050 mm x 2100 mm) section is also 1/4 inch (6.4 mm).
For doors that are 1-3/8 inch (35 mm) thick, the maximum gap allowed for doors 3’-0" x 7’-0" (900 mm x 2100 mm) or smaller is 1/4 inch (6.4 mm). There are no specific guidelines for larger sizes in this standard.